Regional Workshops:  Spring 2020

“Focus on the Customer” 

The following Lessons will be included:
  • Lesson 1 - Building a Customer - Focused School Nutrition Program
    • Identify the primary customer of the school nutrition programs.
    • Identify the key to customer satisfaction and effective programs.
  • Lesson 2 - Know the Customer
    • Identify the needs and wants of the customers.
    • Identify factors or groups that influence customers’ eating habits.
  • Lesson 3 - Customer Service is Key 
    • Identify the key factors essential for customer service.
    • Identify the core customer service principals.
  • Lesson 4 - Responsibility for Customer Service 
    • Describe the relationship between a healthy and customer-friendly school nutrition environment (SNE) and customer service.
    • Identify the characteristics and six components of a healthy SNE.
    • Identify members of the customer service team (CST) and their responsibilities for achieving a healthy and customer-friendly SNE.
    • Discuss three reasons for sharing responsibility for managing customer service with the CST.
  • Lesson 5 - Rate your Customer Service 
    • Explain the purpose for and importance of assessing the effectiveness of customer service.
    • List specific factors to measure in order to assess customer service and customer satisfaction.
    • Identify tools and strategies to use in assessing the effectiveness of customer service.

Spring 2020 Dates and Locations 

Region 1                March 12, 2020            3:30 – 7:00pm  CST            TRAINER - Pat Dwyer                               

Hobart HS (School City of Hobart)     2211 E.Tenth St., Hobart, IN 46342  (Door #1: Park in front of the building)

Contact:  Nancy Smith     Email address: [email protected]     

Region 2                March 11, 2020           3:30 – 7:00pm               TRAINER - Pat Dwyer

NorthWood Middle School (WaNee Comm. Schools)    301 N.Elkhart St., Wakarusa, IN 46573  (Enter at Door 10&11-west side of school)

Contact:  Sheila Cripe     Email address: [email protected]     Phone#:  574-862-2710

Region 3                March 10, 2020           3:30 – 7:00pm               TRAINER - Pat Dwyer

Cedar Canyon Elementary (Northwest Allen Co. Schools)     15011 Coldwater Road, Fort Wayne  (Door #5)

Contact: Cathy Hart     Email address:  [email protected]     Phone#:  260-637-6101

Region 4                March 5, 2020          3:30 – 7:00pm               TRAINER - Marlon Gordon and Pat Dwyer 

Plainfield Community Schools Admin Building     985 Longfellow Dr., Plainfield, IN 46168     (Door #2)

Contact:  Kelly Collins     Email address:  [email protected]     Phone #: 317-839-2578

Region 5                March 4, 2020           3:45 – 7:00pm               TRAINER - Tarrah Westercamp, RD

Creekside Middle School (Carmel Clay Schools)     3525 W. 126th Street, Carmel, IN  

Contact:  Jennifer McFarland    Email address:  [email protected]     Phone#:  317-844-9961 ext. 1044 

Region 6                March 3, 2020           3:30 – 7:00pm               TRAINER - Shenae Rowe, RDN

Yorktown High School     1100 S Tiger Drive, Yorktown, IN 47396  (Door #6  Park in the south parking lot off of Tiger court side)

Contact:  Penny Garrett     Email address:  [email protected]      Phone#:  765-759-2592

 Region 7               February 25, 2020                    3:30 – 7:00pm             TRAINER - Tarrah Westercamp, RD 

Decatur Elementary Learning Center (MSD of Decatur Twp)     5650 Mann Road, Indianapolis, IN 46221  (Door #14) Guests may park on the northwest side of the building 

Contact:  Abby Butler     Email address: [email protected]     Phone#:  317-840-2872 

Region 8                February 26, 2020                   3:30-7:00pm   CST          TRAINER - Shenae Rowe, RDN         

Southern Indiana Career & Technical Institute     1901 Lynch Rd, Evansville, IN 47711  (Door #1)

Contact:  Nora Burgess     Email address:  [email protected]     Phone#:  812-435-0523

 Region 9              February 27, 2020                    3:30-7:00pm                   TRAINER - Shenae Rowe, RDN            

Brown County Junior High School    95 School House Lane, Nashvville, IN 47448  (Door #1) Guests may park is on the South side of the building 

Contact:  Jason Kirchhofer     Email address:  [email protected]     Phone#:  812-988-5423

 See rates below...... 

Individual Rates: 
Member - $35
Non Member - $45
Multiple Rates: 
Member - $30
Non Member - $40


You may now register several members/attendees from the same district using the login information of the school district's Director.  This will only work if your District Director and his/her employees entered the same District when applying for membership with SNA.  For members use the "Register Linked Profile" button, but continue to use "Register Guest" for nonmembers.



A $5 per person multiple attendee discount will be extended to all school districts that register MORE THAN ONE PERSON (member or nonmember) from their corporation. 

With our new registration process, you MUST fill in a discount code and click apply to receive the discount. The discount code for this event is...


 Please contact Sheri Shipp at 317-852-1985 or [email protected] if you have any issues.


Please have your login information ready when you begin registration.